femo Casino & Sportsbook Data Care
This page describes what we collect when you use femo and how we keep that data protected. We at femo take data privacy seriously and commit to transparent practices so you understand exactly what information we hold and how we use it.
When you register, verify your identity, deposit funds, and play games on femo, we collect data necessary to operate our platform, process your payments, verify your eligibility, and comply with anti-money-laundering and consumer-protection regulations. We store this data securely and share it only with authorized processors and where the law requires us to do so.
Our policy reflects our commitment to respecting your privacy while maintaining the security and integrity of femo. If you have questions about how we handle your data, our support team is available via your account dashboard to clarify.
What Data We Collect on femo
We at femo collect information you provide directly during registration and account management. This includes your email address, phone number, full legal name, date of birth, residential address, and government-issued ID number. We use this data to create and verify your account, ensuring one account per person and protecting against fraud.
When you deposit funds into femo, we collect payment transaction details: the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), and timestamp. We retain these records to process refunds, detect unauthorized transactions, and comply with financial reporting obligations.
Our systems on femo automatically collect technical data when you access the platform: your IP address, device type, browser type, operating system, and approximate location (based on IP). We use this data to prevent fraud, detect unauthorized access, and troubleshoot technical issues.
We also collect information about your gaming activity on femo: which games you play, stake amounts, bet outcomes, and withdrawal requests. This data helps us calculate your VIP tier, process cashback, and verify compliance with promotion terms.
How We Use Your Data on femo
We at femo use your personal data for several core functions. First, identity verification: we confirm your legal name, address, and date of birth against your government ID to prevent underage access, money laundering, and fraud. Second, payment processing: we share your payment information with payment processors to execute deposits and withdrawals securely.
We use your gaming activity data to calculate your weekly cashback on femo, track your VIP tier progression, and determine your eligibility for promotional offers. We also monitor betting patterns to detect potentially compulsive behaviour and account compromise, then follow up with you if needed.
On femo, we retain transaction records to comply with anti-money-laundering regulations and respond to law-enforcement requests. We use technical data (IP address, device type) to prevent fraud, block unauthorized login attempts, and maintain platform security. We do not sell your data to third parties or use it for marketing purposes beyond account notifications and platform announcements.
Third Parties and Data Processors
We at femo share your data only with trusted processors and where required by law. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processors, and Indonesian banks) receive only the information necessary to process your deposit and withdrawal requests. These partners are bound by confidentiality agreements and must protect your data to the same standard we do.
We engage a third-party identity verification service to confirm your government ID and address during account registration. This service verifies your data against official databases and then discards the uploaded documents after confirmation succeeds. We do not retain unencrypted copies of your government ID on our systems.
Our infrastructure may be hosted on servers located outside Indonesia. We undertake to ensure all hosting providers meet international data-protection standards and are not permitted to access your data for their own purposes. In cases where applicable law requires disclosure to government authorities, we will provide your data only in response to a valid legal order, and we will notify you of such disclosure where permitted.
Your Rights and Data Deletion on femo
We at femo grant you the right to access your personal data held by us. You can request a copy of your data by contacting our support team — we will provide it in a readable format within 14 days of your request. You also have the right to correct any inaccurate data. If your address, phone number, or email has changed, update it in your femo account settings immediately so we maintain accurate records.
You may request deletion of your account and associated personal data on femo, subject to legal constraints. We are required to retain transaction records for anti-money-laundering compliance for a period defined by Indonesian law — typically 5 years after account closure. Once this retention period expires, we will delete your data unless we are required by law to retain it longer.
If you believe we have misused your data or violated your privacy rights, contact our support team. We will investigate and respond within 14 days with our findings and corrective action. If you remain unsatisfied, you may escalate your complaint to the relevant data-protection authority in your jurisdiction.
Cookies and Tracking on femo
We use cookies on femo to maintain your login session and remember your preferences. Session cookies expire when you log out; these are essential to platform operation and cannot be disabled. We also use analytics cookies to measure how users interact with femo — for example, which games are popular, where users encounter errors, and which regions our platform serves (Jakarta, Surabaya, Bandung, Medan, Semarang, and others). These analytics cookies are optional; you can disable them in your browser settings without affecting your account functionality.
We do not use tracking cookies to follow your browsing across other websites. Our cookies operate only on femo.bet and are not shared with advertising networks or third-party marketers.
Data Security and Platform Updates
We at femo protect your data using industry-standard encryption (TLS/SSL) and regular security audits. Your password is hashed and stored securely — it is never visible to our staff even in encrypted form. Access to your personal data is restricted to authorized employees and contractors with a legitimate business need, and we maintain audit logs of all data access.
We update this privacy policy periodically to reflect changes in our practices, technology, or applicable law. Material changes will be announced via email or account notification at least 30 days before implementation. Your continued use of femo after a policy update constitutes acceptance of the new terms.
If you have questions about this privacy policy or wish to exercise your data rights on femo, contact our support team via your account dashboard. We are committed to transparency and will respond to inquiries within 7 business days. Your trust is fundamental to femo, and we take every measure to protect it.