femo Casino & Sportsbook FAQ

We at femo require identity verification before you deposit. This includes a government-issued ID (national ID card, passport, or driving licence), proof of residential address (utility bill, rental agreement, or government letter dated within the last three months), and a recent photo of yourself. During registration, we ask for your full legal name, date of birth, and residential address. Our identity verification service checks this data against official databases to ensure accuracy and prevent fraud. Once verification succeeds, the uploaded documents are discarded and not stored long-term on our femo systems. Verification typically completes within one to two hours during business hours. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang often complete this process quickly using digital copies of their documents.

We at femo allow you to update your phone number, email address, and password directly in your account settings. You can also review your login history and see which devices have accessed your account. If you wish to pause or close your account temporarily, contact our support team via your account dashboard — we will help you manage this request. Account closure is permanent after 30 days, and any remaining balance will be returned to your registered withdrawal method. Our femo platform does not offer account preferences or account controls features — these are matters of personal responsibility. We frame our services as available only where local law permits, and we encourage users to manage their own activity and budget carefully. If you have concerns about your account use, our support team can assist you with account settings or closure.

No. We at femo allow only one account per person. Our identity verification system detects duplicate registrations using government ID number, phone number, and email address. If you attempt to create multiple accounts, all but the first will be closed without refund. If you have lost access to your existing femo account, contact our support team and we will help you recover it using your government ID and registered phone number. Creating multiple accounts to circumvent promotion terms or account limits violates our account terms and may result in permanent closure of all associated accounts and forfeiture of funds. We enforce this rule strictly to protect all users and maintain the integrity of femo.

We at femo charge no fees on deposits or withdrawal requests. Your full deposit amount is credited to your femo account immediately when the payment processor confirms the transaction. When you request a withdrawal, the full amount you request is processed — we do not deduct platform fees. Some payment providers (like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may charge their own fees depending on your account type and transaction size; these are independent of femo and are shown in their respective apps before you confirm payment. We undertake to be transparent: any femo-related charges would be disclosed clearly in your account statement and in our terms. Deposits via mobile banking and local payment typically settle instantly, while bank transfers (online payment, e-wallet, mobile banking, local payment) may take one to three business days depending on your bank's processing time.

We at femo process withdrawal requests within one to three business days from submission, depending on your payment method. If you withdraw to online payment, e-wallet, or mobile banking, the funds typically arrive within one business day. Bank transfers to local payment, online payment, e-wallet, or mobile banking accounts may take two to three business days, as they depend on your bank's clearing schedule and weekend/holiday closures. Our femo system does not process withdrawals on weekends or during public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi — requests submitted during these periods are queued and processed the next business day. Your withdrawal request must pass anti-money-laundering verification before settlement. If we need additional information (such as proof of address or confirmation of payment method ownership), we will contact you via your registered email or phone number. You can track your withdrawal status in your femo account under "Transaction History." If a withdrawal is delayed beyond the stated timeframe, contact our support team.

We at femo recommend that new users read our account terms page before their first deposit. These terms explain how femo operates, dispute resolution procedures, account closure policies, and your obligations when using our platform. For game-specific rules, each game category on femo displays its own rule sheet: click the "Rules" or "?" icon within any game lobby to see payout tables, betting limits, and how outcomes are calculated. Our sportsbook games (Liga 1, Piala AFF, Champions League) use standard football betting rules — match winner, over/under goals, both teams to score, and other markets each have defined settlement rules published in our betting guide. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) use casino-standard rules. Slot games display their return-to-player percentage and volatility. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) settle based on official tournament results. If you are unsure about how a specific bet will settle, contact our support team before placing it.

We at femo offer an attractive welcome bonus to new members who complete account registration and identity verification, then make their first deposit. The specific offer terms are displayed in our new-member pagewe do not publish exact bonus amounts here but instead describe the mechanics so you understand what you receive. Bonus funds are credited when your first deposit is confirmed and your account is verified. The bonus typically carries a playthrough requirement — meaning you must place qualifying bets before the bonus balance can be withdrawn. These requirements vary by promotion and are always stated in the full promotion terms when you claim the offer. Bonus funds expire after a set period (usually 30 days) if not used. The welcome offer applies to your first deposit only; subsequent deposits are not eligible. If you have questions about your specific offer or eligibility, contact our support team via your femo account dashboard.

We at femo do not provide a public email address for support. Instead, contact our support team directly through your femo account. Log in to your account, navigate to the Support or Help section, and submit your question or issue using the built-in form. This method ensures your request is linked to your account and our team can access your account details to help you quickly. You will receive a response within one business day. For urgent matters (such as account lockout or suspected unauthorized access), use the "Urgent" or "Priority" option in the support form if available, and our team will prioritize your case. We also provide account security guidance and password-reset assistance within the account dashboard. Do not send sensitive information (like your password or government ID number) by email or external channels — always use our secure in-app support system.